FREQUENTLY ASKED QUESTIONS

How does Planning information help me to get new business?

How often do you update project information?

Do you display all new Planning applications?

What would I be paying for?

Can I download project lead data?

How do you define a Region?

Can I have different users within my business?

Are there minimum payments for the services?

How and when can I cancel my subscription?

I work fairly locally. What can you offer me?

How do the Bespoke Services work?

How does the Managed Mailing Service work?

How does the Money-Back-Guarantee work?

How do I get a receipt?

How does Planning information help me to get new business?

The Planning process gives construction firms a heads-up on new business opportunities. Tens of thousands of contractors and material suppliers throughout the UK have used Planning information to give them new construction sales prospects – and so generate new sales. Planning Pipe allows you to freely track new Planning information and cost-effectively access new live prospect data. 

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How often do you update project information?

We publish information about Planning applications usually within 48 hours of local authority publication.

BUT bear in mind that that the local authorities themselves have different policies about when they publicise new Planning applications. Many local authorities publish as soon as applications are processed; but some only publicise their new applications on a weekly basis. For a small minority of local authorities it can be two to three weeks between an application being received and its publication online. We can only report on new and approved Planning applications when they are made public - but as soon as they are, we’re working to bring you all the details first!

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Do you display all new Planning applications?

We capture and track new Planning applications from all local authorities in the UK. For all local authorities, we generally do not report on the following types of Planning applications:

• Applications related to the storage of hazardous substances or other licensing applications.
• Retrospective or Lawful Existing Development Certificate applications.
• Applications related to the conditions imposed following the approval of a previous application – eg to discharge, amend or remove a planning condition.
• We do however publish applications which extend the allowable time to begin work on a project following a prior approval.

If you cannot find a particular type of project that you are interested in, please contact us on 01202 757980.

_** Coverage**_

East Midlands

Amber Valley Council, Ashfield Council, Bassetlaw Council, Blaby Council, Bolsover Council, Boston Council, Broxtowe Council, Charnwood Council, Chesterfield Council, Corby Council, Dartmoor National Park Authority, Daventry Council, Derby Council, Derbyshire County Council, Derbyshire Dales Council, East Lindsey Council, East Northamptonshire Council, Erewash Council, Gedling Council, Harborough Council, High Peak Council, Hinckley and Bosworth Council, Kettering Council, Leicester Council, Leicestershire County Council, Lincoln Council, Lincolnshire County Council, Mansfield Council, Melton Council, Newark and Sherwood Council, North East Derbyshire Council, North Kesteven Council, North West Leicestershire Council, Northampton Council, Northamptonshire County Council, Nottingham Council, Nottinghamshire County Council, Nuneaton and Bedworth Council, Oadby and Wigston Council, Peak National Parks Authority, Rushcliffe Council, Rutland County Council, South Derbyshire Council, South Holland Council, South Kesteven Council, South Northamptonshire Council, Wellingborough Council, West Lindsey Council.

East of England

Babergh Council, Basildon Council, Bedford Council, Braintree Council, Breckland Council, Brentwood Council, Broadland Council, Broads National Park Authority, Broxbourne Council, Cambridge Council, Cambridgeshire County Council, Castle Point Council, Central Bedfordshire County Council, Chelmsford Council, Colchester Council, Dacorum Council, East Cambridgeshire Council, East Hertfordshire Council, Epping Forest Council, Essex County Council, Fenland Council, Forest Heath Council, Great Yarmouth Council, Harlow Council, Hertfordshire County Council, Hertsmere Council, Huntingdonshire Council, Ipswich Council, King’s Lynn and West Norfolk Council, Luton Council, Maldon Council, Mid Suffolk Council, Norfolk County Council, North Hertfordshire Council, North Norfolk Council, Norwich Council, Peterborough Council, Rochford Council, South Cambridgeshire Council, South Norfolk Council, Southend Council, St Albans Council, St Edmundsbury Council, Stevenage Council, Suffolk County Council, Tendring Council, Three Rivers Council, Thurrock Council, Uttlesford Council, Watford Council, Waveney Council, Welwyn Hatfield Council.

London

Barking and Dagenham Council, Barnet Council, Bexley Council, Brent Council, Bromley Council, Camden Council, City of London Council, Croydon Council, Ealing Council, Enfield Council, Greenwich Council, Hackney Council, Hammersmith and Fulham Council, Haringey Council, Harrow Council, Havering Council, Hillingdon Council, Hounslow Council, Islington Council, Kensington and Chelsea Council, Lambeth Council, Lewisham Council, Merton Council, Newham Council, Redbridge Council, Richmond upon Thames Council, Royal Borough of Kingston upon Thames Council, Southwark Council, Sutton Council, Tower Hamlets Council, Waltham Forest Council, Wandsworth Council, Westminster Council.

North East

Barnard Castle Planning Office, Chester-le-Street Council, Consett Area Planning Office, Crook Area Planning Office, Darlington Council, Durham Area Planning Office, Easington Area Planning Office, Gateshead Council, Hartlepool Council, Middlesbrough Council, Newcastle-upon-Tyne Council, North Tyneside Council, Northumberland County Council , Northumberland National Park Authority, Redcar and Cleveland Council, South Tyneside Council, Stockton-on-Tees Council, Sunderland Council.

North West

Allerdale Council, Barrow-in-Furness Council, Blackburn with Darwen Council, Blackpool Council, Bolton Council, Burnley Council, Bury Council, Carlisle Council, Cheshire East Council, Cheshire West and Chester Council, Chorley Council, Copeland Council, Cumbria County Council, Eden Council, Fylde Council, Halton Council, Hyndburn Council, Knowsley Council, Lake National Park Authority, Lancashire County Council, Lancaster Council, Liverpool Council, Manchester Council, Oldham Council, Pendle Council, Preston Council, Ribble Valley Council, Rochdale Council, Rossendale Council, Salford Council, Sefton Council, South Lakeland Council, South Ribble Council, St Helens Council, Stockport Council, Tameside Council, Trafford Council, Warrington Council, West Lancashire Council, Wigan Council, Wirral Council, Wyre Council.

Northern Ireland

Scotland

Aberdeen Council, Aberdeenshire Council, Angus Council, Argyll and Bute Council, Cairngorms National Park Authority, Clackmannanshire Council, Comhairle nan Eilean Siar, Dumfries and Galloway Council, Dundee Council, East Ayrshire Council, East Dunbartonshire Council, East Lothian Council, East Renfrewshire Council, Edinburgh Council, Falkirk Council, Fife Council, Glasgow Council, Inverclyde Council, Loch Lomond and The Trossachs National Park Authority, Midlothian Council, Moray Council, North Ayrshire Council, North Lanarkshire Council, Orkney Islands Council, Perth and Kinross Council, Renfrewshire Council, Scottish Borders Council, Shetland Islands Council, South Ayrshire Council, South Lanarkshire Council, Stirling Council, The Highland Council, West Dunbartonshire Council, West Lothian Council.

South East

Adur and Worthing Council , Arun Council, Ashford Council, Aylesbury Vale Council, Basingstoke and Deane Council, Bracknell Forest Council, Brighton and Hove Council, Buckinghamshire County Council, Canterbury Council, Cherwell Council, Chichester Council, Chiltern Council, Crawley Council, Dartford Council, Dover Council, East Hampshire Council, East Sussex County Council, Eastbourne Council, Eastleigh Council, Elmbridge Council, Epsom and Ewell Council, Fareham Council, Gosport Council, Gravesham Council, Guildford Council, Hampshire County Council, Hart Council, Hastings Council, Havant Council, Horsham Council, Isle of Wight Council, Kent County Council, Lewes Council, Maidstone Council, Medway Council, Mid Sussex Council, Milton Keynes Council, Mole Valley Council, New Forest Council, New Forest National Park Authority, Oxford Council, Oxfordshire County Council, Portsmouth Council, Reading Council, Reigate and Banstead Council, Rother Council, Runnymede Council, Rushmoor Council, Sevenoaks Council, Shepway Council, Slough Council, South Bucks Council, South Downs National Park Authority, South Oxfordshire Council, Southampton Council, Spelthorne Council, Surrey County Council, Surrey Heath Council, Swale Council, Tandridge Council, Test Valley Council, Thanet Council, Tonbridge and Malling Council, Tunbridge Wells Council, Vale of White Horse Council, Waverley Council, Wealden Council, West Berkshire Council, West Oxfordshire Council, West Sussex County Council, Winchester Council, Windsor and Maidenhead Council, Woking Council, Wokingham Council, Wycombe Council.

South West

Bath and North East Somerset Council, Bournemouth Council, Bristol Council, Cheltenham Council, Christchurch Council, Cornwall County Council, Cotswold Council, Devon County Council, Dorset County Council, East Devon Council, East Dorset Council, Exeter Council, Exmoor National Park Authority, Forest of Dean Council, Gloucester Council, Gloucestershire County Council, Isles of Scilly Council, Mendip Council, Mid Devon Council, North Devon Council, North Dorset Council, North Somerset Council, Plymouth Council, Poole Council, Purbeck Council, Sedgemoor Council, Somerset County Council, South Gloucestershire Council, South Hams Council, South Somerset Council, Stroud Council, Swindon Council, Taunton Deane Council, Teignbridge Council, Tewkesbury Council, Torbay Council, Torridge Council, West Devon Council, West Dorset Council, West Somerset Council,  Wiltshire Council, Weymouth and Portland Council.

Wales

Blaenau Gwent County Council, Brecon Beacons National Park Authority, Bridgend County Council, Caerphilly County Council, Cardiff County Council, Carmarthenshire County Council, Ceredigion County Council, Conwy County Council, Denbighshire County Council, Flintshire County Council, Gwynedd Council, Isle of Anglesey County Council, Merthyr Tydfil County Council, Monmouthshire Council, Neath and Port Talbot County Council, Newport Council, Pembrokeshire Council, Pembrokeshire National Park Authority, Powys County Council, Rhondda-Cynon-Taff Council, Snowdonia National Park Authority, Swansea and County Council, Torfaen County Council, Vale of Glamorgan Council, Wrexham County Council.

West Midlands

Birmingham Council, Bromsgrove Council, Cannock Chase Council, Coventry Council, Dudley Council, East Staffordshire Council, Herefordshire Council, Lichfield Council, Malvern Hills Council, Newcastle-under-Lyme Council, North Warwickshire Council, Redditch Council, Rugby Council, Sandwell Council, Shropshire County Council, Solihull Council, South Staffordshire Council, Stafford Council, Staffordshire County Council, Staffordshire Moorlands Council, Stoke-on-Trent Council, Stratford on Avon Council, Tamworth Council, Telford and Wrekin Council, Walsall Council, Warwick Council, Warwickshire County Council, Wolverhampton Council, Worcester Council, Worcestershire County Council, Wychavon Council, Wyre Forest Council.

Yorkshire & Humber

Barnsley Council, Calderdale Council, City of Bradford, City of York Council, Craven Council, Doncaster Council, East Riding of Yorkshire Council, Hambleton Council, Harrogate Council, Kingston-upon-Hull Council, Kirklees Council, Leeds Council, North East Lincolnshire Council, North Lincolnshire Council, North York Moors National Park, North Yorkshire County Council, Richmondshire Council, Rotherham Council, Ryedale Council, Scarborough Council, Selby Council, Sheffield Council, Wakefield Council, Yorkshire Dales National Park Authority.

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What would I be paying for?

As a Regional or National subscriber you have full browsing and download access to all project contact data for clients/developers/applicants and architects/agents – as well as exact site addresses.

For virtually every commercial project there will be at least one telephone contact . For every private residential Single Dwelling project, we provide address details only.

Subscribers can download the following data in excel (csv) format: Client/Applicant Name Client/Applicant Address in Mailmerge format Client/Applicant Telephone Number Architect/Agent Name Architect/Agent Address in Mailmerge format Architect/Agent email (if available) Project Heading Site Address Proposal Description Planning Authority Planning Application Number Publication Date Mailing Preference Service Match (Y/N) Client/Applicant Raw Address Architect/Agent Raw Address.

As a Regional or National subscriber, you can choose to be alerted on a daily basis; you can download project and contact details and/or set up multiple users and have different Project Alerts.

As a Bespoke Data customer, you decide exactly what project and contact data you want to receive and at what frequency.For more details on Bespoke Data call us on 01202 757980.

With Planning Pipe, we don’t ask you to pay a fortune or lock you into long term contracts…

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Can I download project lead data?

Yes – Regional and National subscribers can download all project and contact data in Excel (csv) format with the following data fields: Client/Applicant Name Client/Applicant Address in Mailmerge format Client/Applicant Telephone Number Architect/Agent Name Architect/Agent Address in Mailmerge format Architect/Agent email (if available) Project Heading Site Address Proposal Description Planning Authority Planning Application Number Publication Date Mailing Preference Service Match (Y/N) Client/Applicant Raw Address Architect/Agent Raw Address.

Please note that all downloads are subject to our Fair Use Policy. This means a guideline download limit of 1000 leads per month for the Regional Service and 2000 leads per month for the National Service.

If you require more leads than this, these are available using our Bespoke Services.

Bespoke Data customers receive bespoke contact and project data fields delivered in Excel (or similar) format on a weekly basis to their email inbox. Please call us on 01202 757980 for a free sample.

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Can I have different users within my business?

As a Bespoke subscriber, you can set up 5 other email addresses within your firm (via the Your Account page ). And each of those users can receive a different Project Alert – if that suits your business needs. If you would like to set up more users, please call us on 01202 757980.

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Are there minimum payments for the services?

We offer our Standard Regional or National services on a month-by-month basis. We don’t lock you into a long term commitment.

Note that Regional or National subscribers are subject to a download fair use Terms of Use policy. This restricts Regional subscribers to 500 downloads per months and National subscribers to 1000 downloads per month.

We ask Bespoke Service customers to subscriber for 6 months. After 6 months, Bespoke customers can continue to subscribe on a month-by-month basis. 

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How and when can I cancel my subscription?

Simply go to My Account page, select the link and follow the instructions.

You may cancel at any time:

• If you cancel within the 3 day Money-Back-Guarantee period, you are entitled to a full 100% refund.
• If you cancel before the end of your current subscription period, you will have full access to your Product for the month you have paid.

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I work fairly locally. What can you offer me?

Our Regional product allows you to choose 1 or 2 UK regions and pay less. We can save you literally hours of time trawling around websites. You need only look at the new construction projects that are right for you.

If you have specific contact and project needs our Bespoke Data service can deliver a customised project data file direct to your email inbox every week. You can choose projects in specific postcodes (or exclude specific postcodes) or within a specific radius from where you work.

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How do the Bespoke Services work?

Designed for those with specific targeting needs or those wanting to target at approval stage, Planning Pipe’s Bespoke Services delivers the key client, developer and architect decision makers working on the projects that meet your exact requirements.

You decide the projects type, location, planning stage, value and details about each project. We deliver you an Excel spreadsheet (or similar) to your inbox each week or as you require. You can choose to include project and contact details based on specific project or location criteria that may be otherwise time consuming to filter yourself. And we can research specific client or applicant contact details that are not normally available at the planning stage.

Who can benefit? Our Bespoke clients inevitably have very differing needs. From our experience those who have benefitted include contractors and product or service suppliers:

• targeting approved or refused projects
• targeting very specific geographical areas (eg postcode based areas)
• targeting complex project and word search criteria 
• focusing on precise project types or elements within projects
• requiring contact details for clients not generally available on the Planning Pipe service (ie commercial projects under 100k build value).

How much does it cost? Our Bespoke Services cost a little more than our standard services and we do ask you commit to an initial 6 month period. But you can change your project criteria as many times as you wish during your subscription and add up to 5 unique users - all as part of the service. After six months your subscription runs month-by-month, giving you ultimate flexibility.

How does it work? Call us (01202 757980) and tell us what contacts and what projects you are looking to target – we’ll tell you what we can deliver and provide a count, quote and at least 10 samples of what you need. Before you commit you will know what data you will receive on your target projects and approximately how many projects you will receive on a weekly or monthly basis.

What we can’t do We report on new construction projects at the planning stage. We don’t currently track projects post-planning so we won’t be able to provide bespoke data for contacts on new construction projects after their planning decision.

However, its worth bearing in mind that if you start tracking projects after the planning stage, this can mean that decisions on the specification of your product or service may have already been made. 

See also Bespoke Services or call us on 01202 757980 for advice on how best to approach your target prospects.

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How does the Managed Mailing Service work?

Planning Pipe’s Managed Mailing Service lets you focus on the incoming lead enquiries without the admin of organising your own mailings. The service is designed specifically in response to the needs of busy contractors and suppliers who want to maintain a pipeline of enquiries, while they get on with other work. It allows you to be very specific in targeting the right type of renovation job in the right location for you. We’ll help guide your initial approach to your target audience. You can target your leads by the type of project in specific postcode areas or within a specific distance or drivetime from your location. We will work within the budget you set and help take some of your marketing workload! The process is simple

1. Contact us on 01202 757980 for an initial chat on your project and sales targets.
2. You prepare your template in Word or PDF (with our help as required). You approve a sample which is mailed to your own address.
3. You set your targets and your budget (with our help as required).
4. We organise the print and mailings on your behalf (on a weekly basis or as required).
5. You respond to the incoming leads.

You can send a black ad white or colour A4 letter or a postcard. The price of print and postage will be approximately 50p-60p per item, depending on what you send - plus the cost of your data subscription. 

For full details, call us on 01202 757980.

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How does the Money-Back-Guarantee work?

If you subscribe and the service isn’t right for you – cancel within 3 days and we will refund 100% of your money – no questions asked.

What project details will I receive?

As a subscriber you will receive all the available project details including

• full project description
• estimated project value
• exact project location
• project status (where it’s up to in the Planning process and the next step)
• project contact details (typically the Client/Developer and Architect/Planning Agent, including telephone contact details for virtually every commercial and multi-residential project
• easy access to available Plans and Documents.

We have a large number of automated and manual processes to get you the best Planning information and deliver that to you in the quickest possible time. But with all that information to monitor we will get things wrong! We’re constantly working to improve our information – and we will constantly strive to deliver the highest quality Planning information in the UK!

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How do I get a receipt?

Receipts are available on request. Please call us on 01202 757980 or email us at customerservice@planningpipe.co.uk.

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How do you define a Region?

The Regional Service allows you to access all new upcoming construction projects from up to 2 Regions. There are 12 Regions to choose from: East Midlands, East of England, London, North East, Northern Ireland, Scotland, North West, South East, South West, Wales, West Midlands and Yorkshire and Humber. 

With our Bespoke Services, you can also define the geographical area you want to target by mile/km radius from your business or by postcode.